RETURN & REFUND POLICY
Last Updated: August 24, 2026
SurplusAll supplies industrial surplus equipment, machinery, components and spare parts primarily to business customers worldwide. Due to the specialized nature of our products, returns are accepted only for defective products or products that materially differ from the description provided at the time of sale.
Return Eligibility
A return may be requested if the product received is defective, damaged prior to delivery, or materially different from the product description or specifications confirmed by SurplusAll.
Customers must contact SurplusAll within 14 days of delivery to request a return. The request must include the order or invoice information, product details, and photographs or other reasonable evidence showing the reported issue.
Products must not have been installed, modified, repaired, dismantled, or otherwise altered after delivery unless necessary to reasonably identify the reported defect.
Non-Defective Products
Returns are not accepted for non-defective products, change-of-mind purchases, products ordered incorrectly by the customer, or products that are no longer required.
Customers are responsible for confirming part numbers, specifications, compatibility and suitability for their intended application before placing an order.
Refunds
Once an approved return has been received and inspected, SurplusAll will notify the customer of the outcome of the inspection.
If the return is approved, a refund will be issued for the eligible product value using the original payment method where reasonably possible. Original shipping, customs, import duties, taxes, banking charges and other third-party costs are not refundable unless otherwise agreed in writing.
Return Shipping
Products must not be returned without prior authorization from SurplusAll.
For an approved claim involving a defective or incorrectly supplied product, return shipping arrangements and responsibility for reasonable return transportation costs will be confirmed with the customer before shipment.
International customers are responsible for following all applicable customs and export/import procedures associated with an authorized return.
Product Exchanges
SurplusAll does not generally offer product exchanges. Where appropriate, a replacement product may be offered by mutual written agreement and subject to availability.
B2B and Surplus Products
Many products offered by SurplusAll are industrial surplus, discontinued, obsolete, excess-stock or specialized spare parts. Product condition, quantity, specifications and commercial terms are stated on the relevant product page, quotation, proforma invoice or sales documentation.
Where a quotation, proforma invoice, sales contract or other written agreement contains specific return or warranty terms, those specifically agreed terms will apply to that transaction.
Contact
To request a return or report a problem with an order, please contact SurplusAll and provide the relevant product part number, order or invoice information, and details of the issue.
SurplusAll
Website: www.surplusall.com
Email: sales@surplusall.com